Case studies: what happens when hotels listen.

Year-one results from Irish hotels using I Left You A Note, measured from April 2025 to April 2026.

How the West Cork Hotel gave its guests a new voice

Private post-stay surveys and in-room QR feedback let the hotel hear from guests it had never heard from before, including loyal repeat visitors.

A QR code in every room gave guests a private line to the team, so problems were fixed while guests were still in the hotel, not after the review.

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