Guest reports a problem. ILYAN creates a ticket, assigns it to the right team, tracks resolution, and turns a bad experience into a five-star review - all automatically.
See Ticketing in Action
Watch how ILYAN captures a guest issue, creates a ticket, dispatches the right team, and turns a problem into a positive review.
A simple sentiment rating and text box - that's all it takes. Guests don't need to call reception, find a complaints form, or feel awkward. They just send a message.
ILYAN intercepts that signal before it becomes a TripAdvisor review.
The moment a guest reports an issue, ILYAN's AI reads it, classifies the problem, assigns it to the correct department, and proposes the fix - complete with estimated resolution time.
Your front desk sees the pre-drafted ticket, approves it in one tap, and the right team member gets a WhatsApp notification immediately.
Once a ticket is approved, the right team member is dispatched with full context - what the issue is, which room, how long they have. No phone tag, no lost notes, no forgotten follow-up.
The guest sees someone arrive quickly and professionally. That's the moment that changes a review.
Research consistently shows that guests who had an issue resolved quickly and well rate their stay higher than guests who had no issues at all.
The guest knows their voice has been heard. You respond quickly, fix it in-stay, make a human connection. That two-star problem becomes a five-star review.
See how ILYAN's ticketing works for your hotel in a live, personalised 30-minute demo.