Your guests are thinking about their stay long before they check in. ILYAN's Web Concierge puts your AI on your hotel's website – answering questions instantly, in your brand voice, 24/7. Every conversation is captured and turned into intelligence your team can act on.
See It in ActionPhone calls reach a busy front desk. Emails take hours. Generic FAQ pages don't feel personal. Guests give up, form low expectations – or book somewhere else.
Hotels spend money driving traffic to their site but have no idea what visitors are looking for, where they're confused, or what's stopping them from booking. That data exists – it's just never been captured.
The window between booking and arrival is full of intent signals. Guests are thinking about their stay, open to upsells, and forming expectations. Most hotels send one confirmation email and nothing else.
ILYAN handles all setup and training on your hotel's guest directory. No technical expertise needed from your team.
A single embed code goes on your hotel's website. ILYAN handles configuration, branding, and training on your guest directory.
Questions about facilities, dining, spa, parking, check-in times, local area – answered immediately, in your brand voice, around the clock.
One button inside the Web Concierge hands guests off to the same AI via WhatsApp. One experience, two channels – seamlessly connected.
Overnight, ILYAN generates a plain-English report: what guests asked, recurring themes, friction points, and emerging opportunities.
If a guest raises something that needs attention, the system creates a ticket and routes it to the right team – integrated with your operations from day one.
Most website chatbots are black boxes. ILYAN's Web Concierge is the opposite. Every night, an AI analysis runs across that day's conversations – surfacing the top questions, recurring themes, emerging concerns, and sentiment signals your team should know about.
This turns invisible website traffic into a running picture of guest intent. Is there a parking anxiety you haven't addressed on your site? A question about the spa that keeps coming up? A pre-arrival concern that's more common than you realised? You'll know.
Most website chatbots are disconnected from hotel operations. ILYAN's Web Concierge is not. When a guest raises something that needs human attention – a dietary requirement, an accessibility need, a specific request – the system doesn't just log it.
It creates a ticket. Routes it to the right team. And follows up the same way ILYAN's in-stay concierge does – because it's the same system, not a separate tool bolted on.
Some guests prefer to type into a chat window on your website. Others are more comfortable on WhatsApp. With ILYAN's Web Concierge, a single button hands them off to the same AI via WhatsApp - no need to stay on your site.
They start a fresh conversation in the channel they prefer, with the same AI that knows your hotel inside out. Same knowledge, same brand voice, same quality of answer - whichever channel they choose.
"We are genuinely delighted and would recommend it to any hotel that wants more engagement, elevated service, and better revenue."
A 30-minute demo tailored to your property – live, one-to-one, and personalised to your hotel and room count. No pressure. No slides. Just an honest look at what ILYAN can do.