Everything you need to know about how ILYAN works, what it costs, and what to expect. Still have questions? Book a 30-minute demo and we'll answer them directly.
No - and this is one of the most important things about ILYAN. Guests access everything through a standard web browser by scanning a QR code or tapping an NFC touchpoint in their room. No download, no login, no friction. It works on any smartphone instantly.
This is why scan rates are high. If guests had to download an app, most wouldn't bother.
The guest portal can be live within 48 hours of signing up. We brand it to your property, train the AI concierge on your FAQs, menus and policies, and configure your departments for ticket routing. QR code materials are produced and dispatched separately.
Staff training takes under 60 minutes. Most hotels are fully operational within a week of going live.
Very little, and you choose how much. You can start with just the front desk - there's no need to put 100 staff on a new system.
The AI concierge answers guests from your hotel's own information. When it can't, it tells the guest to ring the front desk, so there are no messages for staff to monitor or pass on. Only the in-stay feedback that needs action is flagged to the front desk, so one or two people are involved, and they handle it the way they would a call from a room.
When you're ready, you can give housekeeping and maintenance their own alerts, or put the app on every team member's phone.
Yes - ILYAN runs completely standalone from day one. PMS integration is available and adds value (automatic guest data sync, stay details pre-populated), but it is not required to get started. Many hotels begin without integration and add it later once they've seen the platform in action.
We currently support integration with a range of PMS providers. If yours isn't on the list, ask us - we're adding new integrations regularly.
The concierge answers only from your hotel's own information. When it isn't sure, it hands the guest over to your team rather than guessing.
You can correct or add to your hotel's information at any time, and the concierge uses the updated answers from then on.
The AI concierge replies in the guest's own language, so international guests get answers in whatever language they ask in.
The mechanism is simple: guests report issues privately during their stay instead of publicly after they leave. Your team resolves the issue before checkout. The guest feels heard. A problem that would have become a two-star review becomes a five-star one instead.
Our clients have seen reputation score improvements of 5 points on average. Based on Cornell Hotel Administration research, each 1-point gain in reputation score drives approximately a 1.42% increase in RevPAR. Our ROI calculator takes a cautious 3 points: for a 100-room hotel at €120 a night and 70% occupancy, that is about €10,700 a month in additional RevPAR.
We estimate that a 100-room hotel at 70% occupancy could generate around €4,950 per month from automated upsell campaigns (restaurant, spa, experiences, room upgrades) and €750 from in-portal room service ordering - a combined €5,700 per month.
This is an estimate, not a measured result. The actual figure depends on your room count, occupancy, and which outlets you make available. Use our ROI calculator to model your specific numbers.
Scan rates across our Irish hotel partners average around 45% - which is significantly higher than most hotels expect. Guests are curious, and a well-placed QR code with clear messaging gets scanned.
But ILYAN also reaches guests who don't scan via WhatsApp. Pre-arrival messages can be sent with the portal link before guests even arrive, opening the communication channel before they've checked in. Guests who engage via WhatsApp don't need to scan anything.
Post-stay surveys tell you what went wrong after the guest has left and posted their review. ILYAN operates during the stay - which means you can actually fix the problem before it becomes public.
ILYAN also does things no survey tool does: it answers guest questions automatically via AI concierge, drives upsell revenue through WhatsApp and in-portal ordering, routes service issues to the right department, and saves management time on OTA review responses. It is an operational platform, not a feedback collection tool.
Subscription pricing starts from €300 per month depending on hotel size and the features required. A one-time setup fee applies for the initial deployment, quoted on your call. ILYAN runs on a 12-month rolling term, with no long-term lock-in.
We'll give you a specific quote during your demo based on your room count and needs. With cautious defaults (100 rooms, €120 average room rate, 70% occupancy, a 3-point reputation gain), our ROI calculator estimates about 42× the annual subscription cost.
Yes. I Left You A Note Ltd is an Irish company and the platform is built and operated in full compliance with GDPR. Guest data processed through the platform is not used for advertising, not sold to third parties, and not shared with any party outside of what's needed to operate the service.
The guest portal uses only essential functional cookies - no tracking or advertising scripts. A Data Processing Agreement (DPA) is available for hotel subscribers. Full details are in our Privacy Policy and Cookie Policy.
Stephen and the ILYAN team support you directly by phone, email and WhatsApp during Irish business hours. You deal with the people who built the platform, not a ticket queue.
Yes. Each hotel gets its own setup, configured to its own rooms, team and information, with group-level management available across your properties.
A 30-minute demo is the fastest way to see whether ILYAN is the right fit - we'll show you exactly how it would work for your property and give you a personalised ROI estimate.
Book a DemoPrefer to talk? Call 087 222 5412 or message us on WhatsApp.