Everything you need to know about how ILYAN works, what it costs, and what to expect. Still have questions? Book a 30-minute demo and we'll answer them directly.
No — and this is one of the most important things about ILYAN. Guests access everything through a standard web browser by scanning a QR code or tapping an NFC touchpoint in their room. No download, no login, no friction. It works on any smartphone instantly.
This is why scan rates are high. If guests had to download an app, most wouldn't bother.
The guest portal can be live within 48 hours of signing up. We brand it to your property, train the AI concierge on your FAQs, menus and policies, and configure your departments for ticket routing. QR code materials are produced and dispatched separately.
Staff training takes under 60 minutes. Most hotels are fully operational within a week of going live.
Very little. Front desk staff monitor the dashboard for incoming guest messages and service tickets — the AI handles most queries automatically and routes issues to the right department without any manual triage.
When a ticket comes in, the relevant team member gets a WhatsApp notification with full context. They resolve the issue, close the ticket, and that's it. The system is designed to reduce workload, not add to it.
Yes — ILYAN runs completely standalone from day one. PMS integration is available and adds value (automatic guest data sync, stay details pre-populated), but it is not required to get started. Many hotels begin without integration and add it later once they've seen the platform in action.
We currently support integration with a range of PMS providers. If yours isn't on the list, ask us — we're adding new integrations regularly.
The mechanism is simple: guests report issues privately during their stay instead of publicly after they leave. Your team resolves the issue before checkout. The guest feels heard. A problem that would have become a two-star review becomes a five-star one instead.
Our clients have seen reputation score improvements of 5–6 points on average. Based on Cornell Hotel Administration research, each 1% gain in reputation score drives approximately a 1.42% increase in RevPAR — so a 5-point gain on a 100-room hotel is worth around €30,000 per month in additional revenue.
Based on our current hotel partners, a 100-room hotel at 70% occupancy typically generates around €4,950 per month from automated upsell campaigns (restaurant, spa, experiences, room upgrades) and €750 from in-portal room service ordering — a combined €5,700 per month.
These are estimates based on real results, not projections. The actual figure depends on your room count, occupancy, and which outlets you make available. Use our ROI calculator to model your specific numbers.
Scan rates across our Irish hotel partners average around 55% — which is significantly higher than most hotels expect. Guests are curious, and a well-placed QR code with clear messaging gets scanned.
But ILYAN also reaches guests who don't scan via WhatsApp. Pre-arrival messages can be sent with the portal link before guests even arrive, opening the communication channel before they've checked in. Guests who engage via WhatsApp don't need to scan anything.
Post-stay surveys tell you what went wrong after the guest has left and posted their review. ILYAN operates during the stay — which means you can actually fix the problem before it becomes public.
ILYAN also does things no survey tool does: it answers guest questions automatically via AI concierge, drives upsell revenue through WhatsApp and in-portal ordering, routes service issues to the right department, and saves management time on OTA review responses. It is an operational platform, not a feedback collection tool.
Subscription pricing starts from approximately €400 per month depending on hotel size and the features required. Setup and onboarding fees apply for the initial deployment. There is typically a minimum 12-month subscription term.
We'll give you a specific quote during your demo based on your room count and needs. The ROI model consistently shows 20–30× return on the annual subscription cost for a typical 100-room hotel.
Yes. I Left You A Note Ltd is an Irish company and the platform is built and operated in full compliance with GDPR. Guest data processed through the platform is not used for advertising, not sold to third parties, and not shared with any party outside of what's needed to operate the service.
The guest portal uses only essential functional cookies — no tracking or advertising scripts. A Data Processing Agreement (DPA) is available for hotel subscribers. Full details are in our Privacy Policy and Cookie Policy.
A 30-minute demo is the fastest way to see whether ILYAN is the right fit — we'll show you exactly how it would work for your property and give you a personalised ROI estimate.
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