Not a generic chatbot. Lilly-Anna knows your breakfast times, parking policy, and spa treatments - in your tone, with your personality - available 24/7 via WhatsApp or web.
See the Concierge in Action
Watch how ILYAN's AI concierge handles real guest conversations - before arrival, during the stay, and beyond.
Your front desk can't be everywhere. Lilly-Anna can. Via WhatsApp or your web portal - before arrival, from the room at midnight, or the morning after checkout.
Every answer comes from your hotel's own information. When she doesn't know something, she learns from your front desk response - and knows it the next time.
All channels - WhatsApp, web chat - land in one clean dashboard. Your team views, responds and manages everything without switching tools or losing context.
We train your concierge on your hotel's own information. Setup takes as little as 24 hours. Fully integrated or standalone.
Share your FAQs, guest directory, menus and policies. We configure and brand her for your property.
Via WhatsApp or web portal - before arrival, during the stay, or after checkout.
85% of queries handled automatically. The rest escalated with full context for your team.
Every front desk response makes her smarter. Better every day, every interaction.
ILYAN integrates with your PMS, CRM, POS and booking systems - or runs completely independently from day one. You choose the level of integration that suits your property.
Lilly-Anna doesn't replace your front desk - she frees them. With repetitive queries handled automatically, your team focuses on real hospitality moments that only humans can deliver.
See Lilly-Anna in a live, personalised 30-minute demo tailored to your property.