In 2026, Tipperary Live covered the story of Ballina-based entrepreneur Stephen O'Sullivan and his company I Left You A Note - named a finalist in the National Enterprise Awards and selected to represent Local Enterprise Office Tipperary at the ceremony in the Round Room at the Mansion House, Dublin.
The article focused on the problem ILYAN was built to solve: the gap between a guest's experience during a hotel stay and what gets communicated to the hotel team. Guests who encounter a problem - a noisy room, a maintenance issue, something that doesn't meet their expectations - rarely say anything at the time. They check out. They go home. And then they write a review.
"The Ballina man's technology will help guests complain in real-time, and avoid the dreaded negative online reviews for hotels."
Tipperary Live, 2026Traditional hotel communication relied on reception desks, telephone calls, and post-stay surveys. These channels consistently failed to capture problems as they arose. By the time a hotel learned about an issue, the guest had already gone - and the review was already written.
ILYAN closes that gap. A QR code in every room opens a private mobile portal - no app required. Guests can flag an issue instantly, reach the right person on the hotel team, and have their problem resolved before they check out. The hotel team gets a tracked ticket, not a public review.
The National Enterprise Awards, now in their 27th year, bring together the best businesses supported by Local Enterprise Offices across Ireland. ILYAN was selected to represent LEO Tipperary at the final in Dublin, competing for a prize fund of €50,000 across categories including Best Start-Up, Innovation Award, and the overall National Enterprise of the Year.
"I am incredibly honoured to represent LEO Tipperary at the awards final and I feel privileged to join with the other worthy finalists from across the country. The national exposure is priceless for any small business."
Stephen O'Sullivan, Founder - I Left You A NoteAnthony Fitzgerald, Head of Enterprise at LEO Tipperary, said of the awards: "The National Enterprise Awards serve to highlight the very best businesses that the Local Enterprise Offices are working with across the country. The diversity of sectors and innovation shown again this year is outstanding."
Since Tipperary Live covered this story, ILYAN has continued to grow. The West Cork Hotel recorded a 6.97-point improvement in their TripAdvisor score in year one - with five-star reviews more than doubling and 203 private post-stay surveys completed at a score of 95 out of 100. ILYAN subsequently won the Tipperary County Enterprise Award Overall Winner 2026.
A 30-minute demo tailored to your property. No pressure, no commitment - just a live look at what the platform would mean for your operation.