ILYAN founder Stephen O'Sullivan appeared on the Goosed podcast to talk about building I Left You A Note - the story behind the platform, the problem it was built to solve, and what it means for hotels trying to manage their online reputation in an era where guests would rather post a review than speak to the front desk.
The Goosed podcast episode explored the insight that underpins ILYAN: most guests who have a problem during a hotel stay say nothing at the time. They tolerate the issue, check out, and write a review that the hotel can't respond to before it's already live and being read by future guests.
Stephen talked through how ILYAN addresses that gap - a QR code in every room that opens a private mobile portal, giving guests a frictionless way to flag an issue, ask a question, or request something, all without having to walk to reception or make a phone call.
The conversation also covered the commercial opportunity: how capturing guest attention during the stay creates a direct line for upselling, how the platform generates the data that hotel managers have never had access to before, and how the results from Irish hotel clients have validated the approach.
Goosed is one of Ireland's best-known technology and business podcasts, covering Irish startups, technology trends and entrepreneurship. An appearance on Goosed reaches an audience of Irish tech enthusiasts, entrepreneurs and business decision-makers.
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