Student Villages - Conference Accommodation - Aparthotels

There's no phone in the room.
There's no front desk at the end of the hall.
So what do your guests do?

They say nothing. They leave. They post a review. ILYAN puts a direct line between every guest and your team - one QR code on the wall, no app, no login, no friction.

Talk to Stephen See It in Action
45%
Average guest scan rate
50 rooms
Enough to start a trial
48hr
Setup time
Issue Tracking· AI Concierge· Live Feedback· Sentiment Snapshots· SWOT Reports· Review Management· Website Widget· No App Required· One QR Code· Issue Tracking· AI Concierge· Live Feedback· Sentiment Snapshots· SWOT Reports· Review Management· Website Widget· No App Required· One QR Code·
The Problem

At scale, silence is expensive.

In a hotel there is a reception desk. In most student villages and conference accommodation, guests who have a problem have nowhere obvious to go. Reception might be a five-minute walk away, there's no phone in the room, and most guests won't bother making the trip.

They'll sit on the issue, check out, and write a review you can't do anything about. At 2,000 rooms, that silence compounds fast - and the patterns you never see during the season show up in your ratings long after the guests have gone home.

01

The post-stay review time bomb

Guests say nothing during the stay - then leave a negative review about an uncomfortable pillow or a broken shower. Frustrating, avoidable, and too late to fix once it's live.

02

Maintenance and ticketing with no real system

Issues get reported informally, tracked loosely, and handed over between shifts with no proper trail. Things fall through the gaps - and there's no visibility into what's open, what's overdue, or what keeps recurring.

03

No consolidated view of anything

In-stay feedback, post-stay surveys, OTA reviews - sitting in separate systems with no connection between them. You can't see the pattern across all three until it's too late.

The Guest Side

Guests flag issues in seconds.

They scan the QR code on the wall, tap a sentiment rating, type a message. No account, no app download, no phone call. Works on any device, in any building on your campus.

Every message routes to the right person instantly - maintenance, housekeeping, reception - and stays tracked until it's resolved. The guest gets an acknowledgement. Your team closes the loop.

  • Sentiment rating plus free-text - takes under 60 seconds
  • Works in any language - guests interact in their own language automatically
  • Routes to the right team automatically - no manual triage
  • Guest knows it's been heard and actioned
  • Full ticket trail across every shift - nothing drops between the cracks
  • No app required - opens in any browser, on any device
Guest feedback portal on mobile - ILYAN
Lilly-Anna AI concierge answering guest questions
AI Concierge

Every guest question.
Answered instantly.

From the moment a guest scans the QR code, they have access to Lilly-Anna - ILYAN's AI concierge, trained on your property. Check-in times, WiFi passwords, campus directions, local restaurants, what's on in the city this week.

No phone call. No walk to reception. No language barrier. Lilly-Anna knows your operation and answers in plain language, 24 hours a day. When she doesn't know something, your team can respond and she learns it for next time.

  • Trained on your own property information and FAQs
  • Handles the repetitive questions that tie up reception staff
  • Works across language barriers - responds in the guest's language
  • Available from pre-arrival through to post-checkout
  • Full oversight dashboard - your team can see and step into any conversation
Learn More About the Concierge
How It Works

Three steps. One QR code. Everything changes.

01

A QR code in every room

Branded to your property. Guests scan on their own phone - no app, no account, no friction. Start with 50 rooms in a single block. Full rollout in 24 hours.

02

Guests report, ask, request

Maintenance issues, questions about the campus, requests for extra towels. Every interaction routes to the right person immediately with a full tracked trail - no dropped handovers between shifts, no issues falling through the gaps. Visual notifications mean the system works for every team member regardless of their first language.

03

You see the data - all of it

In-stay feedback, post-stay surveys and OTA reviews in a single dashboard. Weekly sentiment snapshots and periodic SWOT reports in plain language. At 2,000 rooms, patterns emerge fast.

Three Outcomes

Operational. Insight. Revenue.
All from one scan.

Operational

Fix it before they leave.

Every flag becomes a tracked ticket, routed to the right team. Issues that used to simmer in silence get resolved in hours - and guests know their voice was heard before they go home and write about it.

In-stay
Issues resolved before checkout
Insight

Know what's actually happening.

Weekly sentiment snapshots and in-depth SWOT reports built from thousands of real guest interactions. Search any keyword across all your feedback. At scale, nothing hides - and you can see the same mattress complaint flagged six times in block C.

Week by week
Live trends across your entire property
Revenue

Ask at the right moment.

Late checkout, dining recommendations, local experiences, one-click extras like extra towels - offered via the portal when guests are most receptive. Upselling is optional and can be switched on or off per property.

One tap
Requests from in-stay guests
Review Management

Every review, pulled in.
Responses drafted for you.

ILYAN connects to Booking.com, Google, and TripAdvisor and pulls all your reviews into a single dashboard. No more logging into separate platforms. No more manual copying.

For every review that comes in - positive or negative - ILYAN drafts a response using AI, in your voice, ready for your team to approve and post with one click. What used to take 20 minutes per review takes 20 seconds.

  • All OTA reviews in one place - Booking.com, Google, TripAdvisor
  • AI-drafted responses ready for one-click approval
  • Response rate goes up, time cost goes down
  • Review trends feed directly into your SWOT analysis
ILYAN dashboard showing OTA review management
The Data Advantage

Thousands of interactions.
Finally put to work.

At 2,000 rooms across a summer season, you're generating a constant stream of guest signals - feedback, questions, sentiment ratings, maintenance reports. Most operations let this data go to waste. ILYAN surfaces it as structured, actionable insight.

Weekly sentiment snapshots show you how guests are feeling by category in near real-time. Search any keyword across your entire feedback history - find out exactly what guests are saying about the WiFi, the beds, the campus, anything.

Weekly sentiment snapshots - positive, neutral and negative trends by category
Issue frequency by room, block or building - see the same mattress flagged six times
Search any keyword across all guest feedback - find what guests are actually saying
In-stay feedback, post-stay surveys and OTA reviews in a single consolidated view
ILYAN SWOT analysis report generated from guest feedback data

Comprehensive SWOT reports - generated from thousands of real guest interactions across your season, these go far beyond a summary graphic. Strengths, weaknesses, opportunities, threats - each backed by guest verbatims, with a prioritised implementation matrix so your team knows exactly where to focus before next season opens. The kind of strategic insight that used to require an external consultant.

One Dashboard

Live feedback, OTA reviews, sentiment trends and team tasks - all in one place.

ILYAN staff dashboard showing live feedback, sentiment charts and OTA review scores

The ILYAN dashboard - used daily by accommodation teams across Ireland

Website Widget

Remove the last barrier
between visitor and booking.

ILYAN includes a chat widget for your website. When a potential guest has a question before they book - check-in times, what's included, where to park - the widget answers it instantly. No phone call, no email, no wait.

The question gets answered. The friction disappears. They book.

  • Answers FAQs instantly - so uncertainty never stops a booking
  • Directs booking enquiries straight to your direct booking page
  • Same AI that handles in-stay queries, trained on your property
  • Reduces pre-arrival call and email volume for your team
Guest asks on your website
"What's included in the room rate? Can I check in early?"

The widget answers instantly from your own property information. No phone call, no email thread, no wait. The question is gone. The booking happens.

Direct bookings
"Where do I book directly?"

Guests with a question are often one answer away from booking. The widget answers and points them to your direct booking page - capturing the booking before they go looking elsewhere.

Pre-arrival concierge
"What time can I check in? Where do I park?"

Every FAQ answered before arrival. Fewer calls to reception on check-in day. Guests arrive informed and your team handles the ones that actually need a human.

Proven in Irish Hospitality

Real results. Real properties.

+5pts Repscore - 89 → 94
Moved to #1 in competitive set

"Potential negatives that might have ended up in a public review are turned around on the spot and become positives instead."

Kasia Gowran, Revenue Manager

+6pts Repscore - 85 → 91
+80% TripAdvisor review volume

"We would recommend it to any hotel that wants to get more engagement with their guests and elevate service."

Aidan Derwin, Revenue Manager

11x
Return on investment at a 1% reputation improvement.
At 3% - which our clients average - that rises to over 35x. Based on Cornell School of Hotel Administration RevPAR methodology. Indicative for accommodation context.

Results from Irish hotel clients. Operational and reputational outcomes vary by property type. Higher-volume properties generate faster feedback cycles and richer trend data.

Built Around Your Operation

Turn on what you need.
Only pay for what you use.

Every ILYAN deployment is configured for the property. Start with in-stay feedback and ticketing. Add the AI concierge, review management, or website widget when the time is right. Nothing is forced on. Nothing sits unused. The setup is yours.

In-stay Feedback Smart Ticketing AI Concierge Review Management Sentiment Reports SWOT Analysis Website Widget Upselling
Try It

50 rooms.
One week.

No commitment to full rollout. Pick a single block, run it for a week, and see exactly what your guests are telling you - and what your team is able to do with it. We handle setup.

1

Pick your 50 rooms

One floor, one block, one building. You choose. We configure the portal and prepare the QR codes.

2

Go live in 24 hours

QR codes go on the walls. Guests start scanning. Your team gets instant alerts on every interaction.

3

See what your guests are actually saying

After one week you have real data, real feedback, and a clear picture of what a full rollout would deliver.

Get Started

Let's talk about
your property.

No lengthy sales process. A straight conversation with Stephen - founder of ILYAN - to understand your setup, walk you through the platform, and give you a clear picture of what it would mean for your operation.

Book a Call
Email
stephen@ileftyouanote.com
Phone
087 222 5412