In a self-catering property, there's no front desk, no duty manager, no phone on the wall. Guests who can't get answers go quiet-and then they go to Google to write about it. ILYAN puts a direct line between every guest and your operation, without the phone calls.
Self-catering guests are independent by nature-they're not going to chase down a phone number or send a WhatsApp at 10pm about a broken shower. They'll manage, they'll say nothing, and they'll write about it when they get home.
For owners with multiple properties, the problem compounds. Issues you can't see, feedback you never receive, and patterns across your portfolio that only surface when the review scores start to dip. By then the season is over and the damage is done.
How does the boiler work? What's the WiFi password? Where's the nearest shop? Every one of these is a call or a text to you personally. At scale across a portfolio, it never stops-and it shouldn't have to be this way.
A guest had a problem-the hob wasn't working, the WiFi dropped, the heating was confusing. They said nothing at the time. But they said plenty on Google and Booking.com once they were home-and by then there was nothing you could do about it.
Which property generates the most issues? Which one keeps coming up in reviews for the same reason? Without a single system tracking everything, patterns stay hidden and problems repeat.
A QR code in every property-on the welcome card, inside the front door, on the kitchen counter. Guests scan, ask a question, report an issue, or leave feedback. No app, no login, no friction. It works on any phone, the moment they arrive.
Every message comes straight to you or your manager. Issues become tracked tickets. Questions get answered instantly by the AI. And the guest knows their voice has been heard-before they go home and write a review about it.
From the moment a guest scans the QR code, they have access to Lilly-Anna-ILYAN's AI concierge, trained on your property. How does the heating work? What's the WiFi password? Where's the nearest shop open on a Sunday? Is there a good restaurant within walking distance?
Yes, a lot of this information is probably already in your guest directory. But guests don't read ten pages of laminated A4. They want an instant answer to the question they have right now, not a search through a folder on the kitchen counter. Lilly-Anna gives them that-instantly, in their own language, 24 hours a day. When she doesn't know something, your team can respond directly and she learns it for next time. Your number stays off WhatsApp at 10pm.
Branded to your business, placed at the front door or on the welcome card. Guests scan on their own phone-no app, no account, no friction. Each property is configured separately so feedback and issues route correctly from day one.
A broken appliance, a question about the local area, a request for an extra set of keys. Every interaction creates a tracked ticket routed directly to you or your property manager-with a full trail so nothing slips between stays or between properties.
Live feedback, guest messages, issue status, and post-stay reviews in a single dashboard. Which property is underperforming? What are guests saying this week? What keeps coming up across your portfolio? You see it in real time, not six months later in your review scores.
Issues that used to fester in silence-and then appear in a review-get flagged, tracked, and resolved while the guest is still there. A broken hob reported on Tuesday is fixed by Wednesday. Not reviewed on Saturday.
When guests have a channel to be heard during the stay, they're less likely to go public about it afterwards. Problems get resolved. Guests feel looked after. Your review scores reflect an operation that cares-because it can actually respond.
Late checkout, local experience recommendations, firewood, grocery packs, bike hire-offered through the portal at the right moment, when guests are settled in and receptive. Incremental revenue from guests who are already at your property.
The hardest part of selling to a guest is getting them to your property in the first place. Once they're there, relaxed and settled in, they're open to more. ILYAN lets you offer extras at the right moment-through the same portal they're already using to ask questions and report issues.
No awkward upsell pitch at check-in. No separate booking system. One tap from the guest, one notification to you, done.
ILYAN connects to Booking.com, Google, and TripAdvisor and pulls all your reviews into a single dashboard. No more logging into separate platforms. No more copying and pasting.
For every review that comes in, ILYAN drafts a response in your voice-ready for you to approve and post with one click. What used to take 20 minutes per review takes 20 seconds. Across a portfolio of properties, that adds up fast.
If you manage five properties, you have five separate streams of guest feedback, five sets of reviews, and five sets of maintenance issues-all coming through different channels with no way to see the bigger picture. ILYAN consolidates everything into one place.
Which property is generating the most issues? What are guests in the cottage consistently mentioning? Is there a pattern in the negative reviews across your portfolio this summer? The answers are in the data-ILYAN surfaces them without you having to go looking.
End-of-season SWOT reports-generated from the full body of guest interactions across your season, these give you a structured, plain-language breakdown of what's working, what's not, and what to fix before next year opens. Backed by real guest verbatims and prioritised so your team knows where to focus. The kind of analysis that used to require a consultant and a spreadsheet.
The ILYAN dashboard-used daily by accommodation teams across Ireland
"Potential negatives that might have ended up in a public review are turned around on the spot and become positives instead."
Kasia Gowran, Revenue Manager
"We would recommend it to any hotel that wants to get more engagement with their guests and elevate service."
Aidan Derwin, Revenue Manager
Client results from Irish hotel properties. The core mechanism-intercepting issues before they become reviews-applies equally to self-catering accommodation.
Start with in-stay feedback and issue tracking for your properties. Add the AI concierge to handle guest questions automatically. Layer on review management, the website widget, or upselling when you're ready. Nothing is forced on. Nothing sits unused.
Ireland's new short-term letting regulations require every self-catering property to display a registration number on their own website. ILYAN builds yours in 5 minutes - straight from your Airbnb listing or from your photos and details. No agency, no developer.
From your Airbnb listing to a live website - in minutes
Annual billing only - so peak season and off-season are both covered. No turning things on and off in November. Start with a website, a guest platform, or both.
More than one different property? Get a tailored quote →
* Multiple identical units - several cottages or apartments on the same site sharing one website and one guest concierge (same floorplan, photos, amenities and address; only the unit name, registration number and booking calendar differ). No additional website is created, so the Website column doesn't apply. Get in touch to confirm eligibility.
All prices exclude VAT at 23%. VAT added at checkout.
No technical setup on your side. We configure the portal, prepare the QR codes branded to your property, and walk you through the dashboard. From first conversation to guests scanning-24 hours, smooth and painless.
Trained on your property-appliances, check-in details, local area, FAQs. Nothing generic.
Branded to your business. Stick them on the welcome card, the front door, the kitchen counter-wherever guests will see them first.
The next guests to arrive have a direct line. You get an alert on every interaction. Nothing falls through the cracks.
Tell us a bit about your portfolio and what you're looking for. We'll come back to you with a clear breakdown - no pressure, no commitment.
This form is for owners with multiple different properties - different locations, layouts, or listings. If you have several identical units on one site, you can order directly and add them at checkout.
What are you looking for?
A few quick questions
Your details
No commitment. We'll be in touch within one business day.
Everything you might want to know before getting started - from how your website is built to how guests reach you and what it costs.
Your website
You don't need any technical skill, and you'll never touch a line of code. We start from a professionally designed template and tailor it around your property using the details and photos you provide. A clever AI model does the heavy lifting, assembling it all into a polished, mobile-friendly one-page site. You get a website that looks bespoke, without the bespoke price or the wait.
Two easy options. If your property is on Airbnb, just paste your listing link and we'll pull in your description, photos and details automatically. Prefer to start fresh? Fill in a short step-by-step form and upload your own photos. Either way, you'll have a real, live site to look at in minutes, not weeks.
Yes - hosting is fully included at no extra cost. Your site goes live on a canistayhere.com address straight away. If you'd like to use your own domain name, you have two options: connect a domain you already own (€59 once-off) or we can register and manage a new one for you (€99/year). Either way, setup is handled from our side.
Absolutely, and you won't need us or a developer to do it. Your dashboard has a simple "Request Changes" box: just describe what you'd like in plain English - updated rates, a wording tweak, or a link change - and it's taken care of. It's built for the everyday updates a holiday-home website needs, rather than for rebuilding the site from scratch.
Enquiries & bookings
Every site comes with a built-in enquiry form, and the moment your website is live, guests can use it to reach you. Each enquiry lands in two places: straight to your email, so you can reply to the guest directly, and on your dashboard, where all your enquiries are kept together in one place. Nothing slips through the cracks.
Your website is your own shopfront - guests find you, see your property properly, and enquire with you directly, with no Airbnb or Booking.com commission coming out of the deal. You confirm and arrange each booking with the guest yourself, just as you do now, but without handing a third party a cut of every stay.
The in-stay guest experience
The Guest Platform is an optional add-on with its own subscription - it's not automatically included when you get a website. With it, you get a guest portal: a private mini-site for your property that guests reach in seconds by scanning a QR code. At its heart is a 24/7 AI concierge that answers their questions instantly: the Wi-Fi code, the bin day, how the heating works, where to eat nearby. It's like leaving the friendliest, most knowledgeable welcome note in every property, so your phone stops buzzing at all hours.
You get a QR code for each property as a ready-to-use image (a PNG file) that's yours to do whatever you like with. Print it, laminate it, set it on a plaque, or stick it on the wall by the door. Guests simply scan it with their phone camera to open your guest portal - there's no app for them to download.
The concierge answers from the information you give us about your property, so it speaks specifically to your home rather than guessing. You decide what it knows, and the more detail you add, the more it can handle for you. You can update that information any time as things change.
They share the same helpful assistant, just in two places. The guest portal (opened by the QR code) is for guests during their stay, inside the property. The website widget is that same assistant on your public website, so people browsing before they book can get instant answers too. You can switch the website widget on or off any time from your settings.
Yes. Through the guest portal you can offer the little extras that earn a bit more and make guests happy - early check-in, late checkout, a welcome hamper, local experiences. It turns your guest portal into a quiet extra revenue stream, not just a help desk.
This is one of ILYAN's most useful features. Guests can flag a problem while they're still in the property - a broken kettle, a heating question - so you can put it right before they leave. Small issues get fixed in the moment, instead of showing up later as a public one-star review. You protect your rating, and your guests have a better stay.
Staying in the loop, pricing & getting set up
However suits you best. You can be notified by WhatsApp, by email, or by push notification, so you'll never miss something that needs you. We also have a mobile app - on the Apple App Store and Google Play - so you can manage everything from your phone, wherever you are.
No - never. ILYAN is a simple flat annual subscription with no per-booking fees and no surprise monthly charges. Whether you take one booking a year or fifty, the price is the same, and every euro of each booking is yours.
You can choose the website on its own, the guest platform on its own, or both together as a bundle - full pricing is in the pricing section above. It's a straightforward annual fee with no commission. ISCF members get a special member discount, so be sure to mention your membership.
ILYAN is billed as a simple annual subscription - there's no multi-year contract and no long lock-in. Your website stays live for the period you've paid for, and it's entirely your choice whether to continue the following year.
Yes. Each property gets its own website, its own guest portal, and its own QR code, and if you run several, they can be brought together under one portfolio page that links to them all. There's reduced pricing for additional properties - especially identical units, like a row of matching apartments. Request a tailored quote above and we'll match it to your setup.
Still have a question? Book a quick demo or email stephen@ileftyouanote.com and we'll come straight back to you.
A live one-to-one session tailored to your portfolio. We'll show you exactly how ILYAN handles guest questions, tracks issues in-stay, and generates additional revenue across your properties.
Live demo of the platform, set up for a self-catering portfolio like yours
What upselling looks like for late checkout, local experiences and extras-and what it typically adds per stay
No pressure. A straight conversation about your properties and whether this is a good fit.
"Potential negatives that might have ended up in a public review are turned around on the spot and become positives instead."
Kasia Gowran - The Lakeside Hotel
We'll be in touch within one business day to confirm your time.
Your details are used only to arrange your demo.