Holiday Homes · Self-Catering Properties · Glamping

Your guests have a question
at 9pm on a Saturday.
Who do they ask?

In a self-catering property, there's no front desk, no duty manager, no phone on the wall. Guests who can't get answers go quiet—and then they go to Google to write about it. ILYAN puts a direct line between every guest and your operation, without the phone calls.

Talk to Stephen See It in Action
45%
Average guest scan rate
48hr
Setup per property
No app
Works on any device, any browser
Issue Tracking· AI Concierge· Live Feedback· Sentiment Snapshots· SWOT Reports· Review Management· Website Widget· No App Required· One QR Code· Issue Tracking· AI Concierge· Live Feedback· Sentiment Snapshots· SWOT Reports· Review Management· Website Widget· No App Required· One QR Code·
The Problem

Silence during the stay means
reviews after it.

Self-catering guests are independent by nature—they're not going to chase down a phone number or send a WhatsApp at 10pm about a broken shower. They'll manage, they'll say nothing, and they'll write about it when they get home.

For owners with multiple properties, the problem compounds. Issues you can't see, feedback you never receive, and patterns across your portfolio that only surface when the review scores start to dip. By then the season is over and the damage is done.

01

Questions that become phone calls

How does the boiler work? What's the WiFi password? Where's the nearest shop? Every one of these is a call or a text to you personally. At scale across a portfolio, it never stops—and it shouldn't have to be this way.

02

Information received too late to act on

A guest had a problem—the hob wasn't working, the WiFi dropped, the heating was confusing. They said nothing at the time. But they said plenty on Google and Booking.com once they were home—and by then there was nothing you could do about it.

03

No visibility across your portfolio

Which property generates the most issues? Which one keeps coming up in reviews for the same reason? Without a single system tracking everything, patterns stay hidden and problems repeat.

The Guest Side

Guests get answers.
You get fewer calls.
Everyone wins.

A QR code in every property—on the welcome card, inside the front door, on the kitchen counter. Guests scan, ask a question, report an issue, or leave feedback. No app, no login, no friction. It works on any phone, the moment they arrive.

Every message comes straight to you or your manager. Issues become tracked tickets. Questions get answered instantly by the AI. And the guest knows their voice has been heard—before they go home and write a review about it.

  • Works in any language—guests interact in their own language automatically
  • Issue reports become tracked tickets—nothing gets lost between your properties
  • Guest gets an acknowledgement instantly—they know it's been seen
  • No app download, no account, no friction—opens in any browser
  • Full message trail across every stay—complete handover history for each property
Guest feedback portal on mobile - ILYAN
Lilly-Anna AI concierge answering guest questions
AI Concierge

Every guest question.
Answered without a phone call.

From the moment a guest scans the QR code, they have access to Lilly-Anna—ILYAN's AI concierge, trained on your property. How does the heating work? What's the WiFi password? Where's the nearest shop open on a Sunday? Is there a good restaurant within walking distance?

Yes, a lot of this information is probably already in your guest directory. But guests don't read ten pages of laminated A4. They want an instant answer to the question they have right now, not a search through a folder on the kitchen counter. Lilly-Anna gives them that—instantly, in their own language, 24 hours a day. When she doesn't know something, your team can respond directly and she learns it for next time. Your number stays off WhatsApp at 10pm.

  • Trained on your own property information—appliances, check-in details, local area
  • Handles the repetitive questions that would otherwise come to your phone
  • Works across language barriers—international guests included
  • Available from pre-arrival through to post-checkout
  • You can see and step into any conversation from the dashboard
Learn More About the Concierge
How It Works

One QR code per property.
Everything else is automatic.

01

A QR code in every property

Branded to your business, placed at the front door or on the welcome card. Guests scan on their own phone—no app, no account, no friction. Each property is configured separately so feedback and issues route correctly from day one.

02

Guests report, ask, request

A broken appliance, a question about the local area, a request for an extra set of keys. Every interaction creates a tracked ticket routed directly to you or your property manager—with a full trail so nothing slips between stays or between properties.

03

You see everything, across all your properties

Live feedback, guest messages, issue status, and post-stay reviews in a single dashboard. Which property is underperforming? What are guests saying this week? What keeps coming up across your portfolio? You see it in real time, not six months later in your review scores.

Three Outcomes

Operational. Reputation. Revenue.
All from one scan.

Operational

Fix it during the stay.

Issues that used to fester in silence—and then appear in a review—get flagged, tracked, and resolved while the guest is still there. A broken hob reported on Tuesday is fixed by Wednesday. Not reviewed on Saturday.

In-stay
Issues resolved before checkout
Reputation

Better reviews. Fewer surprises.

When guests have a channel to be heard during the stay, they're less likely to go public about it afterwards. Problems get resolved. Guests feel looked after. Your review scores reflect an operation that cares—because it can actually respond.

Proactive
Issue resolution before checkout
Revenue

Upsell without the awkwardness.

Late checkout, local experience recommendations, firewood, grocery packs, bike hire—offered through the portal at the right moment, when guests are settled in and receptive. Incremental revenue from guests who are already at your property.

One tap
Guest requests and upsell conversions
Upselling

Turn a guest who's already there
into additional revenue.

The hardest part of selling to a guest is getting them to your property in the first place. Once they're there, relaxed and settled in, they're open to more. ILYAN lets you offer extras at the right moment—through the same portal they're already using to ask questions and report issues.

No awkward upsell pitch at check-in. No separate booking system. One tap from the guest, one notification to you, done.

  • Late checkout—offered automatically on the morning of departure
  • Local experiences—kayaking, horse riding, guided walks, whatever fits your area
  • Grocery and welcome packs—pre-ordered and ready on arrival
  • Firewood, bike hire, fishing gear—anything guests would otherwise have to go looking for
  • You control what's offered, when, and at what price
Upselling through the ILYAN guest portal
Review Management

Every review, pulled in.
Responses drafted for you.

ILYAN connects to Booking.com, Google, and TripAdvisor and pulls all your reviews into a single dashboard. No more logging into separate platforms. No more copying and pasting.

For every review that comes in, ILYAN drafts a response in your voice—ready for you to approve and post with one click. What used to take 20 minutes per review takes 20 seconds. Across a portfolio of properties, that adds up fast.

  • All reviews in one place—Booking.com, Google, TripAdvisor
  • AI-drafted responses ready for one-click approval
  • Response rate goes up—response time goes to near zero
  • Review trends feed directly into your property-level analysis
ILYAN dashboard showing OTA review management
Portfolio Insight

Finally know what's happening
across all your properties.

If you manage five properties, you have five separate streams of guest feedback, five sets of reviews, and five sets of maintenance issues—all coming through different channels with no way to see the bigger picture. ILYAN consolidates everything into one place.

Which property is generating the most issues? What are guests in the cottage consistently mentioning? Is there a pattern in the negative reviews across your portfolio this summer? The answers are in the data—ILYAN surfaces them without you having to go looking.

Weekly sentiment snapshots across your entire portfolio
Issue frequency by property—see what keeps recurring
Search any keyword across all guest feedback—find what guests actually say
In-stay feedback, post-stay surveys and OTA reviews in one consolidated view
ILYAN SWOT analysis report generated from guest feedback data

End-of-season SWOT reports—generated from the full body of guest interactions across your season, these give you a structured, plain-language breakdown of what's working, what's not, and what to fix before next year opens. Backed by real guest verbatims and prioritised so your team knows where to focus. The kind of analysis that used to require a consultant and a spreadsheet.

One Dashboard

Live feedback, OTA reviews, issue tracking and guest messages—all your properties, one place.

ILYAN staff dashboard showing live feedback, sentiment charts and OTA review scores

The ILYAN dashboard—used daily by accommodation teams across Ireland

Website Widget

Answer the question
before they book elsewhere.

ILYAN includes a chat widget for your direct booking website. When a potential guest has a question before they book—is the property dog-friendly, what's included, how far is it from the beach—the widget answers it instantly. No email, no phone call, no wait.

The question gets answered. The uncertainty disappears. They book directly instead of going back to a booking site.

  • Answers FAQs instantly—availability, facilities, local area, pet policy
  • Keeps potential guests on your site instead of bouncing back to OTAs
  • Same AI that handles in-stay queries, trained on your properties
  • Reduces pre-arrival calls and emails significantly
Potential guest, pre-booking
"Is the cottage dog-friendly? How far is it from the beach?"

The widget answers instantly from your own property information. No email back-and-forth, no phone call, no wait until Monday morning. The question is answered. The booking happens.

Direct bookings
"Can I book directly with you instead of through a booking site?"

Guests who ask this are already motivated. The widget answers and directs them to your booking page—capturing the reservation directly and saving you the platform commission.

Pre-arrival questions
"What time can we check in? Is there parking?"

Every common question answered before arrival. Fewer calls on check-in day. Guests arrive informed and your phone stays quiet.

Proven in Irish Hospitality

Real results. Real properties.

+5pts Repscore—89 → 94
Moved to #1 in competitive set

"Potential negatives that might have ended up in a public review are turned around on the spot and become positives instead."

Kasia Gowran, Revenue Manager

+6pts Repscore—85 → 91
+80% TripAdvisor review volume

"We would recommend it to any hotel that wants to get more engagement with their guests and elevate service."

Aidan Derwin, Revenue Manager

11x
Return on investment at a 1% reputation improvement.
At 3%—which our hotel clients average—that rises to over 35x. Based on Cornell School of Hotel Administration RevPAR methodology. The mechanism is the same for self-catering: better reviews mean higher occupancy and stronger rate.

Client results from Irish hotel properties. The core mechanism—intercepting issues before they become reviews—applies equally to self-catering accommodation.

Built Around Your Operation

Turn on what you need.
Only pay for what you use.

Start with in-stay feedback and issue tracking for your properties. Add the AI concierge to handle guest questions automatically. Layer on review management, the website widget, or upselling when you're ready. Nothing is forced on. Nothing sits unused.

In-stay Feedback Issue Tracking AI Concierge Review Management Sentiment Reports SWOT Analysis Website Widget Upselling
Pricing

One annual fee.
Peak and off-season covered.

Priced for the self-catering reality. Peak season runs from St. Patrick's Day to end of September. Pay annually and the off-season is included - no need to turn anything on or off.

Pay Monthly
Annual Save ~50%
Single Property
One property,
one portal.
Everything needed to handle guest questions privately, generate more income from every stay, and stop getting calls at 10pm.
€249
per year · all-inclusive
  • Branded guest portal + QR code
  • In-stay feedback and issue tracking
  • AI concierge trained on your property
  • Multi-language guest support
  • In-portal upselling - hampers, late checkout, local extras
  • Owner dashboard and alerts
Most popular
2-5 Properties
Per property,
growing portfolio.
A per-property rate for owners with multiple cottages or units. One dashboard. Everything in one place.
€189
per property, per year
  • Individual portal and QR code per property
  • Unified dashboard across all properties
  • In-stay feedback and issue tracking
  • AI concierge per property
  • In-portal upselling and extras per property
  • Guest referral commissions on local activities
e.g. 3 properties: €249 + (2 × €189) = €627/yr
6+ Properties
Portfolio
operators.
For property managers and larger portfolios. Annual plans only at this tier - the lowest per-property rate available.
€149
per property, per year
  • All features from the 2-5 tier
  • Lowest per-property rate
  • Cross-property analytics dashboard
  • Priority onboarding support
e.g. 8 properties: €249 + (4 × €189) + (3 × €149) = €1,452/yr
Irish Self Catering Federation
Member Rates Annual plans only · Enter membership number at checkout
€219
Single property / yr
€169
Per property (2-5) / yr
€129
Per property (6+) / yr
Optional Add-ons
€10
/month per property
WhatsApp Concierge
Route guest questions and AI responses through WhatsApp as well as the portal. Guests who prefer messaging get instant answers through the channel they already use.
Ask us
 
Website Widget & Web Concierge
Embed the AI concierge directly on your website. It answers pre-booking questions, supports direct bookings, and stops potential guests bouncing back to OTAs before they book.

All prices exclude VAT at 23%. If you are not registered for VAT, the applicable VAT will be added at checkout.

Getting Started

Live in 48 hours.
We handle everything.

No technical setup on your side. We configure the portal, prepare the QR codes branded to your property, and walk you through the dashboard. From first conversation to guests scanning—48 hours, smooth and painless.

01

We configure your portal

Trained on your property—appliances, check-in details, local area, FAQs. Nothing generic.

02

QR codes, ready to place

Branded to your business. Stick them on the welcome card, the front door, the kitchen counter—wherever guests will see them first.

03

You're live in 48 hours

The next guests to arrive have a direct line. You get an alert on every interaction. Nothing falls through the cracks.

Get Started

Let's talk about
your properties.

No lengthy sales process. A straight conversation with Stephen—founder of ILYAN—to understand your setup, walk you through the platform, and give you a clear picture of what it would mean for your portfolio.

Book a Call
Email
stephen@ileftyouanote.com
Phone
087 222 5412