Campsites · Glamping · Motorhome Parks · Camping Pods

A guest on pitch 23
has a question at 9pm.
Who do they ask?

Reception closed hours ago. Staff are off-site. A tent peg snapped, the electric hookup is playing up, or they just want to know if the bar is still serving. Guests who can't get an answer go quiet—and then they go to Google to write about it. ILYAN puts a direct line between every guest and your operation, without the phone calls.

Talk to Stephen See It in Action

45%

Average guest scan rate

48hr

Setup per site

No app

Works on any device, any browser

The Problem

Silence on site means
reviews after checkout.

Campers are self-sufficient by nature. They won't trek to reception at 9pm to report a problem with their pitch—they'll deal with it, say nothing, and write a three-star review the moment they get home with the WiFi. By the time you read it, the season may well be over.

For sites with multiple areas, pods, and pitches, the problem compounds. Issues you never heard about, feedback you never received, and patterns that only surface when the ratings start to slide.

Staff can't be everywhere on a large site

Reception closes at 6pm. A pitch has an electrical fault at 8pm. A glamping pod has a broken heater at midnight. Without a direct line from guest to team, these problems go unresolved—and they go straight into a review.

Problems you hear about after they've left

The toilet block was out of paper all Saturday. The electric hookup on pitch 12 kept tripping. The glamping pod shower was cold. Guests managed, said nothing at the time, and left a detailed account of it on Google. You had no idea until it was already public.

No visibility across a large site

Which area generates the most complaints? Is it always the same pod or pitch block coming up in reviews? Without a single system capturing feedback in real time, patterns repeat season after season and you're always reacting, never ahead of it.

The Guest Side

Guests get answers.
You get fewer problems.
Everyone wins.

A QR code at every pitch post, on the welcome card in every pod, at the entrance to every glamping unit. Guests scan, ask a question, report an issue, or leave feedback. No app, no login, no friction. It works on any phone the moment they arrive.

Every message comes straight to you or your site manager. Issues become tracked tickets. Questions get answered instantly by the AI. And the guest knows they've been heard—before they go home and write a review about it.

Works in any language—international visitors included, automatically
Issue reports become tracked tickets—nothing gets lost across a large site
Guest gets an instant acknowledgement—they know it's been seen
No app download, no account, no friction—opens in any browser
Full message trail per pitch or pod—complete history for every stay

AI Concierge

Every guest question.
Answered without a walk to reception.

From the moment a guest scans the QR code, they have access to Lilly-Anna—ILYAN's AI concierge, trained on your site. What time does the laundry close? Is there a shop on site? How do I reset the electric hookup? Where's the nearest supermarket open on a Sunday? What's the WiFi code?

Yes, it's probably all on the noticeboard at reception. But guests don't want to walk across a wet field at 9pm to check a noticeboard. They want an instant answer to the question they have right now, from wherever they're sitting on your site. Lilly-Anna gives them that—instantly, in their own language, around the clock. When she doesn't know something, your team can step in and she learns it for next time. Your personal number stays off WhatsApp at midnight.

Trained on your site—facilities, opening times, local area, FAQs
Handles the repetitive questions that would otherwise come to your phone
Works across language barriers—international campers included
Available from pre-arrival through to post-checkout
You can see and step into any conversation from the dashboard

Learn More About the Concierge

How It Works

One QR code per pitch or pod.
Everything else is automatic.

A QR code on every pitch or pod

A unique QR code for each pitch or pod. Fixed to the pitch post, placed on the welcome card inside each pod, or mounted at the entrance to each unit. Guests scan on their own phone—no app, no account, no friction. Each location is configured separately so feedback and issues route correctly from the moment they arrive.

Guests report, ask, request

An electrical fault, a noisy neighbouring pitch, a question about facilities, a request for firewood. Every interaction creates a tracked ticket routed directly to you or your site manager—with a full trail so nothing slips between shifts or between areas of the site.

You see everything, across the whole site

Live feedback, guest messages, issue status, and post-stay reviews in a single dashboard. Which area is generating problems? What are guests saying this weekend? What keeps recurring across the site? You see it in real time—not six months later when the season reviews start coming in.

Three Outcomes

Operational. Reputation. Revenue.
All from one scan.

Operational

Fix it during the stay.

The pitch electrical fault reported on Friday afternoon is fixed by Friday evening. Not discovered in a Google review on Monday morning. Issues that used to fester in silence—and then appear in a public review—get flagged, tracked, and resolved while the guest is still on site.

In-stay

Issues resolved before checkout

Reputation

Better reviews. Fewer surprises.

When guests have a channel to be heard during the stay, they're far less likely to go public about it afterwards. Problems get resolved. Guests feel looked after. Your review scores reflect an operation that actually responds—because it can.

Proactive

Issue resolution before checkout

Revenue

Upsell without the awkwardness.

Firewood delivered to the pitch, breakfast hampers, activity bookings, bike hire, late checkout—offered through the portal at the right moment, when guests are settled in and relaxed. Incremental revenue from guests who are already on your site.

One tap

Guest requests and upsell conversions

Upselling

Turn a guest who's already on site
into additional revenue.

The hardest part of selling to a camper is getting them to your site. Once they're pitched up, relaxed, and looking at the campfire, they're open to more. ILYAN lets you offer extras at the right moment—through the same portal they're already using to ask questions.

No awkward upsell at check-in. No separate booking system. One tap from the guest, one notification to you, done.

Firewood bundles—delivered to the pitch, offered automatically from day two
Breakfast hampers—fresh bread, eggs, local produce, pre-ordered through the portal
Activity bookings—kayaking, horse riding, guided walks, whatever fits your area
Bike hire and equipment—sorted through the portal, no reception visit needed
Pitch or pod upgrades—move a guest to a glamping unit mid-stay with one tap
Late checkout—offered automatically on the morning of departure

Upselling through the ILYAN guest portal

Review Management

Every review, pulled in.
Responses drafted for you.

ILYAN connects to Booking.com, Google, and TripAdvisor and pulls all your reviews into a single dashboard. No more logging into separate platforms, no more copying and pasting.

For every review that comes in, ILYAN drafts a response in your voice—ready for you to approve and post with one click. What used to take 20 minutes per review takes 20 seconds. Across a full season of reviews, that adds up fast.

All reviews in one place—Booking.com, Google, TripAdvisor
AI-drafted responses ready for one-click approval
Response rate goes up—response time goes to near zero
Review trends feed directly into your site-level analysis

ILYAN dashboard showing OTA review management

Site Insight

Finally know what's happening
across your whole site.

A busy site generates constant guest feedback through different channels—and without a single system to collect it, patterns stay invisible until they've already cost you your rating. Which area is generating the most complaints? What keeps coming up in reviews from the pod section? ILYAN consolidates everything so you can see it.

Is the same toilet block mentioned in reviews every August? Are motorhome pitches consistently generating electrical faults? The answers are in the data—ILYAN surfaces them without you having to go digging.

Weekly sentiment snapshots across your entire site

Issue frequency by area—see what keeps recurring and where

Search any keyword across all guest feedback—find what guests actually say

In-stay feedback, post-stay surveys and OTA reviews in one consolidated view

ILYAN SWOT analysis report generated from guest feedback data

End-of-season SWOT reports—generated from the full body of guest interactions across your season, these give you a structured, plain-language breakdown of what's working, what's not, and what to fix before next season opens. Backed by real guest verbatims and prioritised so you know where to focus your off-season investment. The kind of analysis that used to require a consultant and a lot of spreadsheet time.

Proven in Irish Hospitality

Real results. Real properties.

+5pts Repscore—89 → 94

Moved to #1 in competitive set

"Potential negatives that might have ended up in a public review are turned around on the spot and become positives instead."

Kasia Gowran, Revenue Manager

+6pts Repscore—85 → 91

+80% TripAdvisor review volume

"We would recommend it to any hotel that wants to get more engagement with their guests and elevate service."

Aidan Derwin, Revenue Manager

11x

Return on investment at a 1% reputation improvement.

At 3%—which our hotel clients average—that rises to over 35x. Based on Cornell School of Hotel Administration RevPAR methodology. The mechanism is the same for campsites: better reviews mean higher occupancy and the ability to hold rate in a competitive market.

Client results from Irish hotel properties. The core mechanism—intercepting issues before they become reviews—applies equally to campsites and glamping.

Pricing

Priced per pitch.
Not per software seat.

A flat rate covers your first 50 pitches. Above that, it scales with your site. One annual fee—peak season and off-season included, no switching on and off.

Pay Monthly

Annual Save 20%

Up to 50 pitches

Flat annual rate.
Most Irish sites covered.

One price, all pitches up to 50. Works out at €48/pitch/year at full capacity—less than a euro a week per pitch.

€2,400

per year · up to 50 pitches

€48/pitch/year at 50 pitches · €200/month equivalent

Unique QR code for each pitch or pod
In-stay feedback and issue tracking
AI concierge trained on your site
Multi-language guest support
In-portal upselling—firewood, hampers, activities, late checkout
Owner dashboard and real-time alerts
Review management—Booking.com, Google, TripAdvisor

Above 50 pitches

Per-pitch rate.
Scales with your site.

Pay the flat rate for the first 50, then a simple per-pitch rate above that. Annual only at this tier—the more pitches, the lower the per-pitch cost.

€2,400

€30/pitch/year above 50 · annual only

e.g. 75 pitches: €2,400 + (25 × €30) = €3,150/yr

All features from the base tier
Per-pitch cost decreases as your site grows
Cross-area analytics—identify which zones generate the most issues
Priority onboarding and setup support

At 100 pitches: €3,900/yr (€39/pitch)
At 150 pitches: €5,400/yr (€36/pitch)

Pitch Calculator — see your price

Number of pitches

→

€2,400

Flat rate · up to 50 pitches

€200/month equivalent

Association member rates available.

If your association has an arrangement with ILYAN, enter your membership number at checkout for your discounted rate. Get in touch if you'd like to discuss a group rate for your members.

Optional Add-ons

€20

/month per site

WhatsApp Concierge

Route guest questions and AI responses through WhatsApp as well as the portal. Guests who prefer messaging get instant answers through the channel they already use—without it going to your personal number.

€20

/month per site

Website Widget & Web Concierge

Embed the AI concierge directly on your booking website. It answers pre-booking questions, supports direct bookings, and stops potential guests bouncing to a booking platform before they confirm.

All prices exclude VAT at 23%. If you are not registered for VAT, the applicable VAT will be added at checkout.

Getting Started

Live in 48 hours.
We handle everything.

No technical setup on your side. We configure the portal, prepare the QR codes for your pitches and pods, and walk you through the dashboard. From first conversation to guests scanning—48 hours, smooth and painless.

We configure your portal

Trained on your site—facilities, opening hours, local area, FAQs, pitch types. Nothing generic.

QR codes, ready to place

A unique QR code for each pitch or pod, ready to print and place wherever guests will see them first.

You're live in 48 hours

The next guests to arrive have a direct line. You get an alert on every interaction. Nothing falls through the cracks.

A guest on pitch 23
has a question at 9pm.
Who do they ask?