“Potential negatives that might have ended up in a public review are turned around on the spot and become positives instead.”
- Kasia Gowran, Revenue Manager, The Lakeside Hotel
ILYAN turns every guest interaction into reputation, revenue and efficiency - before they check out, before they leave a review.
Guests experience issues. They don't mention them. They checkout. They post a review. By then it's too late. ILYAN changes the dynamic entirely - catching every signal in-stay, when you can still do something about it.
Guests check out and post reviews rather than telling your team about issues during their stay. You find out on TripAdvisor.
Empty restaurant tables, unbooked spa slots, missed upsell moments - every day guests leave without spending money they would have spent if asked at the right moment.
WiFi passwords, checkout times, parking directions - your highest-touch team members spend hours answering questions a trained AI could answer in seconds.
“Potential negatives that might have ended up in a public review are turned around on the spot and become positives instead.”
- Kasia Gowran, Revenue Manager, The Lakeside Hotel
ILYAN works across the entire guest journey - from the moment they book to the review they leave. Each stage creates a new opportunity to delight, protect, and grow.
When a guest scans your in-room QR code, they're signalling something powerful: they want to engage. That moment - on average 45% of guests give it - is the gateway to everything.
ILYAN turns that one scan into a conversation, an upsell, a room service order, a piece of feedback, and ultimately a five-star review.
Answer every question, 24/7, without staff intervention.
Capture issues in-stay. Fix before checkout. Protect reviews.
Perfectly timed prompts for dinner, spa and upgrades.
In-portal ordering. No calls, no wait, more spend.
Real results from Irish hotels using ILYAN. Not projections - actual outcomes tracked across reputation, revenue and efficiency.
Reputation score moved from 89 to 94, pushing the property to first position in its competitive set. A 5-point gain translates to approximately €8,500/month additional RevPAR for a 100-room hotel.
TripAdvisor score moved from 84.1 to 91.08. Five-star reviews more than doubled. 203 private post-stay surveys completed, scoring 95/100. Read the full case study ↗
Automated upsell campaigns and in-portal room service ordering generated €5,700/month in additional direct revenue - without adding a single staff member.
OTA responses (8hrs), data analysis (4hrs), ticket tracking (8hrs) and repeat guest questions (8hrs) - all dramatically reduced or automated. Your team focuses on guests, not admin.
Every feature was designed around one question: does this make the guest experience better and the hotel team's life easier? If not, it's not in the product.
Trained on your hotel. Handles 85% of all guest queries automatically, 24/7.
The same AI concierge, the same seamless experience - whether guests are on your website before arrival or messaging at midnight from their room.
Every guest issue becomes an instant tracked ticket. AI classifies it, proposes the fix, front desk approves in one tap. Nothing gets lost.
Restaurant, spa, upgrades - perfectly timed via WhatsApp. Set once, runs forever.
Weekly snapshots, trend analysis and SWOT reports generated from your actual guest data. Ask your data anything in plain English.
Elegant branded QR codes in every room. Average 45% scan rate across Irish hotel partners.
Enter your room count, current reputation score and average daily rate. Get a personalised monthly and annual value estimate — reputation uplift, upsell revenue and efficiency savings combined.
Join the hotels across Ireland who have transformed their guest experience, protected their reputation, and grown their revenue with ILYAN.
